Refund policy

At Ethereal Edit, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help.

Eligibility for Refunds:

To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.

Timeframe for Refunds:

Refund requests must be made within 30 days of the purchase date. After this period, we cannot offer you a refund.

Process for Refunds:

To initiate a refund, please contact our customer service team at [email protected] with your order number and reason for the refund. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.

Shipping for Returns:

Customers are responsible for shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.

Non-Refundable Items:

Certain items are non-refundable including, but not limited to, items marked as final sale, personalized or custom-made products, and items that have been worn or damaged after delivery.

Contact Us:

If you have any questions regarding our refund policy, please reach out to us at [email protected] or call us at [phone number].